CP-7(3): Priority Of Service

Control Family:

Contingency Planning

CSF v1.1 References:

Threats Addressed:


  • Moderate
  • High

Next Version:

Control Statement

The organization develops alternate processing site agreements that contain priority-of-service provisions in accordance with organizational availability requirements (including recovery time objectives).

Supplemental Guidance

Priority-of-service agreements refer to negotiated agreements with service providers that ensure that organizations receive priority treatment consistent with their availability requirements and the availability of information resources at the alternate processing site.