CP-8(1): Priority Of Service Provisions

Control Family:

Contingency Planning

CSF v1.1 References:

Threats Addressed:


  • Moderate
  • High

Next Version:

Control Statement

The organization:

  1. Develops primary and alternate telecommunications service agreements that contain priority-of-service provisions in accordance with organizational availability requirements (including recovery time objectives); and
  2. Requests Telecommunications Service Priority for all telecommunications services used for national security emergency preparedness in the event that the primary and/or alternate telecommunications services are provided by a common carrier.

Supplemental Guidance

Organizations consider the potential mission/business impact in situations where telecommunications service providers are servicing other organizations with similar priority-of-service provisions.