IR-7: Incident Response Assistance
CSF v1.1 References:
- NIST Special Publication 800-53 Revision 4:
- IR-7: Incident Response Assistance
Provide an incident response support resource, integral to the organizational incident response capability, that offers advice and assistance to users of the system for the handling and reporting of incidents.
Incident response support resources provided by organizations include help desks, assistance groups, automated ticketing systems to open and track incident response tickets, and access to forensics services or consumer redress services, when required.
IR-7(1): Automation Support for Availability of Information and Support
Increase the availability of incident response information and support using [Assignment: organization-defined automated mechanisms].
IR-7(2): Coordination with External Providers
Establish a direct, cooperative relationship between its incident response capability and external providers of system protection capability; and Identify organizational incident response team members to the external providers.