IR-7: Incident Response Assistance

Control Family:

Incident Response

CSF v1.1 References:

PF v1.0 References:


  • Low
    • IR-7
  • Moderate
  • High

Next Version:

Control Statement

The organization provides an incident response support resource, integral to the organizational incident response capability that offers advice and assistance to users of the information system for the handling and reporting of security incidents.

Supplemental Guidance

Incident response support resources provided by organizations include, for example, help desks, assistance groups, and access to forensics services, when required.

Control Enhancements

IR-7(2): Coordination With External Providers


(Not part of any baseline)

The organization: Establishes a direct, cooperative relationship between its incident response capability and external providers of information system protection capability; and Identifies organizational incident response team members to the external providers.